Case management is all about effectively handling individual cases for an organization’s employees, each with their own unique requirements and processes. Enter case management platforms: software systems carefully crafted to streamline and automate the aspects of case management within an organization. From healthcare and retail to manufacturing and legal services, these platforms find use in a wide range of industries.
Introducing Sodales for Enterprise Health, Safety and Employee Relations… Where our case management module revolutionizes the way organizations handle their cases. Say goodbye to time-consuming and manual processes as this powerful software streamlines every aspect of case management.
But what sets Sodales apart? Our case management module takes collaboration and communication to a whole new level. With detailed capabilities that promote seamless teamwork throughout your organization, you’ll experience enhanced efficiency and productivity like never before.
Curious to know more? Keep reading to explore the key features and incredible benefits that the Sodales case management module brings to the table.
First, let’s look at why Case Management is so important
A survey led by IWH Scientist Dr. Jason Busse indicated that employees were concerned with their case manager’s ability to remove barriers and seamlessly manage their return-to-work practices. 37% of employees felt their case manager did not contribute to their recovery, and 39% of employees reported no follow up upon returning to work to help adjust to their work situation. “Case managers are the lynchpin of the process,” exclaims Busse. “How they interact with the claimants (employees) seems to have a very large impact. These findings flag areas that may present an opportunity for improving the disability management process.” So how can organizations take a more proactive approach to their return-to-work practices, rather than strictly being reactive? With Sodales’ case management module, organizations can proactively identify and assess problematic policies and procedures to be able to determine how these challenges can be addressed and to outline new goals and objectives to meet their employee’s distinct needs.
How Sodales is different
Like many case management platforms, the Sodales case management module provides organizations with a centralized system for tracking and managing cases. What makes Sodales stand out from other platforms is our focus on communication, collaboration, and transparency for organizations and their employees. Sodales’ one-platform approach for handling health, safety and employee relations requests fills the gaps between departments, and stops vital information from slipping through the cracks. While traditional case management software is based on forms and general workflows, and are limited to incident reporting and tracking, Sodales offers various pre-built modules that can be easily integrated with an organization’s core HR system, which can dramatically increase an organization’s operational efficiency. Some of these modules include, incident and disability management, collective bargaining agreement (CBA) management, administration and reporting, and more.
Beyond this, Sodales provides a robust, end-to-end case management system for complete life-cycle management of a case. From the logging of a case, to complete investigation management, to closure of a case, and even corrective actions processes and disability tracking, all processing of any case can be managed within Sodales’ system. This allows organizations to improve collaboration across all key stakeholders, leading to improved innovation, better communication and more efficient processes.
Sodales’ case management module allows for the capturing of multiple case types and subtypes within a specific case file. The solution comes with pre-built guided workflows and industry best practices.
Manage compliance requirements
The solution leverages role-based permissions from SAP Core Systems and SAP Cloud Platform for data privacy and security. Based on these permissions, access can be defined and limited to the end user (or group of users). Any data fields or tabs, can be restricted so only users who have permission are able to access that information. For example, in the utilities sector, any classified information can be restricted and only viewable by a certain team, with confidential information to be only viewable by the legal team, and so on.
The solution is built for complex compliance matters that extend beyond just general human resources inquiries. For example, with this module your organization can manage specific issues that require disciplinary actions; or cases involving harassment, overtime work, discrimination, and more. Ensuring compliance is essential for maintaining the integrity of the case management process to avoid any legal or ethical violations. When managing any matters, managers, supervisors, or HR leadership must adhere to all relevant laws and regulations that pertain to their industry.
For example, in the healthcare sector, compliance with laws like the Health Insurance Portability and Accountability Act (HIPAA) is crucial to protect patient privacy and data. In cases where sensitive or confidential information is involved (whether that be for patients, clients, or employees), robust data security measures must be implemented to protect against data leaks or breaches. With the Sodales case management module, organizations that are required to adhere to specific rules and regulations that are governed by a regulatory body can do so, while remaining committed to upholding high ethical standards throughout the case management process.
Get started with a demo
Sodales provides organizations with the means to connect health, safety, and employee relations into one centralized and digitized platform, to downstream business processes, and help organizations efficiently manage compliance and maintain a positive workplace culture. To ensure that health and safety management as well as employee/labor relations processes are treated as an integral part of your organization’s sustainability and performance, Sodales enables process level integration across employees, HR leadership, operations, customer service, unions, external auditors, and regulatory bodies.
To learn more about Sodales’ case management software and to book your free industry-specific demo, click here, and someone from our team will be happy to connect with you.
