Future of User Experience – The SAP Perspective

Industry Trends

November 29, 2016

Having the best in class technology solution with “n-tier” architecture, does not serve the purpose if it does not give the right experience to the user, “the customer”. Even the “best” in business applications needs to provide the best user experience to ensure that customers find it easy to use. According to SAP, the true value of a User Experience can be categorized into

1. Monetary

2. Human

Monetary value is all about Gaining productivity and data quality, Saving costs and Reducing change requests and user errors.

 

Human value is more into intangible factors like Increasing user satisfaction, customer loyalty and Strengthening relationship between IT and Business.

 

User experience is not just about beautiful design, but its providing the true value to the customer, whether in monetary or human factors

When it comes to future of User Experience (UX), SAP says that the future is all about

1. Providing holistic experience
2. Giving the human touch
3. Define collaborative benchmarks for Social Business
4. Not having any boundaries for operating through Remote Workforce

Innovation in design can be described as confluence of Business, People and Technology and that is where SAP Fiori UX plays a pivotal role. It helps business in the process of digitization and re-define the processes. From a technology perspective SAP Fiori is a web based system with open standards and having in-memory & cloud computing. For users or designers, Fiori provides a single UX solution for all SAP solutions.

Business customers will be leveraging UX to innovate by implementing the best practices through the use of right tools & technologies and design services

 

With a whole plethora of tools available from SAP’s UX tool kit, the next level of UX that we can expect which SAP has been working on is providing UX as a service (UXaaS). Here customers can pick from a whole set of tools for designing and development, right from your Fiori launch pads to SAP Splash for designing and discovery phase, all running on SAP HANA Cloud Platform.

This model will allow customers to scale the application design and development process and expedite the whole process of implementation of Fiori based applications on HANA Cloud Platforms.

Sodales Solutions has already embarked upon this journey to embrace the future of user experience and give our customers the best industry practices combined with design thinking principles to give the right user experience.

Sodales Solutions Inc is an award winning SAP HANA Cloud Platform Solution Extension Partner. We have developed more than 100 SAP HANA Cloud Platform based packaged apps. We were the first SAP partner to co-develop an S/4 HANA extension app at SAP co-innovation lab.

Are you looking to start the journey of User Experience and not sure where to begin? Write to us at sana.salam@sodalessolutions.com or call us at +1.647.824.4286

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